Terms and conditions

1. Acceptance of Terms and Conditions

By participating in the services provided by Hard Rock Casino Cincinnati, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

2. Use of Services

You must be at least 21 years old to use the services provided by Hard Rock Casino Cincinnati. You represent that you are of legal age and that your use of our services does not violate any applicable laws or regulations.

3. Eligibility

The services offered by Hard Rock Casino Cincinnati are subject to state and federal laws, as well as casino policies. We reserve the right to refuse service to anyone who is unable to enter the United States due to immigration restrictions, on exclusion lists, or otherwise barred from participating in gaming activities.

4. Promotions and Offers

Hard Rock Casino Cincinnati offers various promotions and bonuses to its customers. These are subject to change at any time without notice and may have certain conditions that must be met before they can be redeemed. By accepting these promotions and offers, you agree to comply with their terms and conditions.

5. Responsible Gaming

We are committed to responsible gaming practices and provide various tools to help our players manage their play. These include the ability to set deposit limits, request breaks from play, and self-exclude from participating in gaming activities for a specified period of time.

6. Links to Support Organizations

Hard Rock Casino Cincinnati provides links to external organizations that offer problem gambling support services. We encourage all users to access these resources if they feel that their gaming habits are becoming problematic.

7. Data Security

We take the security and protection of your personal data seriously. Our website and online platforms use modern encryption standards, such as 256-bit SSL/TLS certificates, to protect intercepted traffic from being read or intercepted by unauthorized parties.

8. Customer Support

We provide customer support through various channels, including email, in-app contact options, and live chat. We strive to respond to all queries within a reasonable timeframe and aim for live-chat responses under 30 seconds and email turnaround within 1-4 hours.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Ohio and federal law without regard to conflict-of-laws principles. Any disputes arising out of or related to these Terms and Conditions shall be resolved through arbitration in accordance with the rules of the American Arbitration Association.

10. Entire Agreement

These Terms and Conditions, including all policies and procedures posted on our website, constitute the entire agreement between Hard Rock Casino Cincinnati and you regarding your use of our services.

11. Amendments to Terms and Conditions

Hard Rock Casino Cincinnati reserves the right to modify these Terms and Conditions at any time without notice. We will post updated versions on our website and it is your responsibility to review them regularly to ensure that you are aware of all applicable terms and conditions.

12. Cancellation or Suspension of Services

We reserve the right, in our sole discretion, to cancel or suspend services provided by Hard Rock Casino Cincinnati at any time without notice.

By using the services offered by Hard Rock Casino Cincinnati, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.